- The financial services industry is essentially made up of companies providing banking, investing, and insurance.
- Recent innovations in AI, big data, personalization, and other technologies create new inroads for startups and potential threats to legacy institutions.
- Financial services companies that understand the biggest challenges and trends are able to adapt and capture more market share.
2020 was a year like no other. The global COVID-19 pandemic caused chaos on a massive scale, affecting nearly every business in the financial services industry.
As a result, many within various sectors are wondering what 2021 holds. Although nobody has a crystal ball, we can make some predictions based on past data and current trends.
To that end, read on for a high-level flyover of the different sectors within the financial services industry. We’ll uncover the highlights of current challenges and relevant trends you need to pay attention to this year.
WHAT IS THE FINANCIAL SERVICES INDUSTRY?
The financial services industry is a broad sector that addresses financial needs for individuals and corporations. The industry includes large conglomerates as well as smaller companies that we can group into the following sectors:
- Stock brokerages
- Asset management firms
- Accounting firms
- Payment apps
- Mortgage lenders
- Private equity
- Venture capital
- Traditional banks
- Online banks
- Credit unions
- Insurance carriers
- Credit card issuers
- Credit card processors
- Financial planners / advisors
The financial services industry includes both traditional institutions with long histories, as well as new fintech startups that are trying to disrupt the market.
Due to the rapid proliferation of powerful technology (smartphones, mobile apps, risk decisioning analytics, etc.) over the past 15 years, the industry is undergoing massive change.
Legacy institutions that have resisted change for decades must now figure out ways to meet evolving customer expectations. Otherwise, they risk being overtaken by more agile competitors.
FINANCIAL SERVICES INDUSTRY OVERVIEW & EXAMPLES
At a high level, the financial services industry can be broken down into the following categories: personal/consumer and corporate.
Some companies, such as banks, cover both categories. Others, like the AI-driven personal finance budgeting app Cleo, target one specific category.
Let’s look at some examples of the financial services industry sectors
Banks offer a variety of financial products to individuals and companies, such as:
- Checking and savings
- Home mortgages
- Personal loans
- Lines of credit
- Wealth management
- Corporate loans
However, many non-traditional “banks” have emerged in hopes of claiming some of the market share. For example, some digital banks offer reduced overdraft fees, higher APY accounts, and user-friendly apps.
Credit unions, unlike banks, are not-for-profit institutions. They are owned by the members themselves. As a result, they can often offer better interest rates across the board than traditional banks.
However, because credit unions tend to be smaller than banks, they often don’t have the same level of technology, geographic coverage, or number of locations.
Additionally, credit unions have membership requirements, such as being part of the military, working at a specific company, or living in a specific geographic area.
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Financial advisor is a broad term that can be used to describe a host of services. At a high level, a financial advisor is someone who assesses your current financial situation, seeks to understand your financial goals, and then helps you create a plan to achieve those goals.
Beyond that, a financial advisor can help you:
- Make investment decisions and then execute them
- Minimize tax burdens
- Help you manage overall wealth levels
- Plan for retirement
- And more…
However, advances in artificial intelligence have given rise to robo-advisors. The robo-advisors use complex algorithms to fully or partially manage the investments of individuals. Examples include Acorns, Betterment, and Wealthfront. By relying heavily on algorithms, the cost for investors is dramatically reduced.
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Investment services manage their clients’ investment portfolios and craft an investing strategy that aligns with their goals. Then, they divide their portfolios into different investments like stocks, bonds, precious metals, etc.
Many investment services also function as financial planners, with investment management as one part of a holistic offering.
Insurers have long been a staple of the financial services industry. They help people and companies to protect what matters most and to be prepared for downturns of fortune. There are different types of insurance companies.
Some offer health, home, auto, or life insurance. Others are more niche and insure specific industries, items, or situations, such as homeowners with prior large claims, temporary event insurance, or even body-part insurance.
Commercial insurance companies cover areas such as:
- General liability
- Worker’s compensation
- Commercial auto
- Commercial property insurance
- Cyber insurance
Companies like Lemonade are disrupting the insurance industry. Lemonade leverages technology to drive down premium prices while also, as a Public Benefit Corporation and a Certified B-Corporation, supporting valuable social causes with unclaimed money.
Tax and accounting firms
Tax and accounting firms help both individuals and corporations make sense of complex tax codes, stay in compliance, and reduce the tax burden they face every year. Within the sector, you have everything from traditional firms staffed with CPAs like Deloitte with more than $21 billion, to software giants like Intuit ($7.7 billion).
Newer financial services industry companies like Collective and Wingspan have also emerged in response to the burgeoning gig economy. These types of companies help freelancers and small businesses stay on top of invoicing and other accounting tasks.
Private equity and venture capital
A private equity firm, often referred to as a financial sponsor, is an investment management company that provides financial backing to startups or operating companies that are not publicly traded. They use a range of investment strategies, including leveraged buyouts and venture capital, as well as growth capital. Well-known private equity firms include The Blackstone Group, The Carlyle Group, and Kohlberg Kravis Roberts & Co.
A venture capital firm, on the other hand, invests in startups and small, growth-oriented businesses. VC investments typically are sourced from wealthy investors, investment banks, and other financial institutions. Well-known examples of venture capital firms include Sequoia, Andreessen Horowitz, Founders Fund, GV, and Arch Venture Partners.
Interestingly, despite the global impact of COVID-19 in 2020, venture capital investing in North America reached an all-time high, at just over $150 billion.
FINANCIAL SERVICES INDUSTRY CHALLENGES
What challenges will the financial services industry and capital markets face in 2021 and beyond? the financial sector will need to deal with several key challenges in addition to COVID-19 reverberations.
Perhaps the most obvious challenge is repercussions from the global COVID-19 pandemic. While it’s still not clear all the ways the industry will be affected, just about every financial services sector has felt the impact in one way or another.
Banks and credit unions have to deal with both individuals and businesses defaulting on loans due to lost income. Financial advisors and investment services must grapple with how best to manage client portfolios during these highly unusual times. And insurance companies must account for increased health-related claims.
As Deloitte notes:
The Deloitte Center for Financial Services estimates that the US banking industry may have to provision for a total of US$318 billion in net loan losses from 2020 to 2022, representing 3.2% of loans. While losses can be expected in every loan category, they may be most acute within credit cards, commercial real estate, and small business loans.Deloitte
As previously noted, many startups leverage advanced technology to drive down costs and better serve businesses and consumers. This poses a potential threat to traditional financial institutions which often rely heavily on legacy systems.
Today’s customers don’t value brand loyalty so much as they do personalization, ease of use, and speed. If traditional institutions want to maintain market share, they’ll need to implement technology that meets those needs.
Cybercrime is not a new threat to the financial services industry, but it is a growing one. As the International Monetary Fund notes:
As we become increasingly reliant on digital financial services, the number of cyberattacks has tripled over the last decade. Furthermore, financial services companies continue to be the most targeted industry. Cybersecurity has clearly become a threat to financial stability.International Monetary Fund
Due to COVID-19, cyber attacks against the financial services industry increasing by 238% between February and April of 2020.
As data privacy becomes an increasingly sensitive issue, financial institutions will need to work even harder on risk management to prevent breaches and protect customer data.
FINANCIAL SERVICES INDUSTRY TRENDS & ANALYSIS
In addition to several prominent challenges, there are a number financial services industry trends to watch.
76% of businesses said the pandemic changed how they interact with their financial institutionCitizens Financial Group
73% of those businesses surveyed expected the changes to be permanentCitizens Financial Group
As you can see from those statistics, consumer behavior is changing, so financial services firms need to keep up or they’ll be left behind. Citizens Financial Group’s Banking Experience Survey revealed that 50% of consumers and 76% of businesses said the COVID-19 pandemic “changed the way they interact with their financial institution.” Furthermore, approximately 66% of those consumers and 73% of the businesses expected the changes to be permanent.
The financial sector has always relied on paper documents. For example, customers filled out slips to withdraw money from their bank accounts and received monthly statements in the mail. Investment firms sent out quarterly reports detailing the performance of customer portfolios. Insurance companies required customers to fill out detailed claim reports. Tax returns were on hardcopy paper.
Digitization is radically changing how businesses operate. As a result, investors can now look at the performance of their portfolios in real-time on their smartphones and purchase stock with the tap of a button. Home buyers can apply for a mortgage and be pre-approved in minutes rather than days. Internal business processes can be automated using tools like DocuSign.
Digitization is the new norm, so companies can’t remain profitable by maintaining the status quo. Instead, they’ll need to invest in a digital transformation strategy.
Explosion of fintech
The explosion in the number of fintech companies has dramatically benefited consumers and forced traditional financial institutions to reevaluate how they operate.
Companies like Venmo, Zelle, and Square have reinvented how people pay for things. Kabbage, OnDeck, and Fundbox leverage AI to streamline the business lending process while also increasing profits. Revolut is a digital bank with a robust app that lets customers manage their money, exchange cryptocurrency, send money to friends, and easily donate to important social causes.
As new fintech companies continue to emerge, traditional financial institutions will have to figure out ways to offer similar benefits to their customer base.
Democratization of investing
Apps like Robinhood, Webull, and Acorns have dramatically lowered the bar when it comes to investing. With minimal or no fees, individuals can purchase full or partial shares of their favorite companies. With STASH, for example, they can set up automatic stock purchases every time they visit their favorite stores. Or, they can allow a robo-investor to automatically invest in companies and mutual funds based on their risk tolerance.
This combined with mass communication tools like Reddit and Discord have created significant challenges for traditional investment firms (see: the Gamestop “short squeeze”).
In order to thrive, financial advisors and investment firms will need to find ways to differentiate themselves and prove their worth.
Utilizing big data
Financial institutions generate enormous amounts of data, and big data tools like Splunk make it possible for them to mine the data for actionable insights.
For example, big data analysis can help companies:
- Better understand customer behavior
- Gain real-time insights into financial market stocks
- Identify and prevent fraud
- Analyze loan and investment risk
- Identify profitable customer segments
- And much more
As more companies mine their data, expect them to use it to provide better customer service while also generating more profits.
More open banking apps
Open banking is an API model that let’s financial institutions securely share customer data with other companies. For example, the budgeting app Mint allows you to connect your bank and then it will automatically pull in your transactions.
In the last few years, there has been a proliferation of apps that rely on open banking to serve customers in unique ways. Cleo is a conversational “chat” app that relies on artificial intelligence to help you manage your budget. Truebill scans your transactions to help you monitor subscriptions and bills, while also allowing you to automatically save a certain amount each month.
Expect to see even more open banking apps emerge in the coming year.
2021 FINANCIAL SERVICES INDUSTRY OUTLOOK
For many financial institutions, 2020 was a reckoning of sorts. Agile companies that were already abreast of current trends and seeking to adapt appropriately were able to pivot much more easily than more rigid, outdated companies.
For example, banks with robust apps and strong digital presences were able to still effectively serve customers when lockdowns forced them to close branches.
Due to the unique challenges of the last year, companies are beginning to understand that they need to adapt and change with the times. That means more than implementing new technologies. It also includes changing how your company operates and markets to consumers.
Financial services is an industry, which can be segmented into many different markets and sectors.
The financial services industry can be grouped into markets, like consumer banking, credit cards, and personal investing. Then, each of those markets can further be segmented. For example, consumer banking contains sectors such as mortgages, savings, and checking,
Some examples of financial services include: banks, credit unions, financial advisors, tax and accounting firms, insurance companies, and private equity firms.